Postage Refund Policy

Postage misprints and unused mailpieces with addressed postage may be eligible for a reprint or a refund, subject to USPS rules. To reprint or refund your postage, please use the following procedures and deadlines.



Reprints — same day.
If your postage fails to print or you have a printer misfeed, you should reprint the item from the Parcel History page before midnight on the same day. This only works one time, so make sure that you "test print" your label or envelope first. 



Refund requests for domestic and international mail must be submitted electronically. No physical submissions are allowed. 
To qualify, the item must not have been scanned by the USPS and must be requested within 15 days of printing.
All refund requests must be submitted from Refund Request page. You can easily reach this page by logging in from the Home page. 
We will do our best to obtain the refund for you and will process your request within the guidelines required by the USPS. It takes up to 30 days
The refunded postage will be added to your postage balance in your account. We will send you an email message when the postage is refunded.


The filing of false, fictitious, or fraudulent refund requests for the return of U.S. postage is punishable under the criminal laws of the United States. 18 U.S.C. §1001.