Terms and Conditions


Effective Date: January 24, 2019

VIPparcel is a USPS Postal Qualified Wholesaler and discount domestic and international postage and shipping label provider.

Registration:

By creating a VIPparcel account, the purchaser or purchasing party, herein referred to as the Customer, agrees to the Terms and Conditions herein. If the account is established for a business or other entity, the person establishing the account represents that he or she has all necessary authority to establish an account with VIPparcel on behalf of the business or other entity.


Termination:

VIPparcel does not require any long term contracts or commitments. Users are free to terminate their plan at any time. In the event an account is closed, any unused postage will be fully refunded in accordance with the United States Postal Service ("USPS") policies. 
 

Payment:

VIPparcel will accept checks from US banks only for advance payment of postage purchases, subject to certain minimums. All other services and postage purchases shall be paid for in accordance with the following:

Customer understands the following: Customer remains in complete control of his/her payments; Customer will receive a receipt of his/her VIPparcel charges when they are billed; should Customer dispute any portion of the statement, he/she must notify VIPparcel at least three days prior to the due date; variations in usage, service, and/or fees affect the monthly charges and balance due; if Customer decides to cancel authorization of Automatic Credit/Debit Card Payments, Customer must notify VIPparcel; should Customer's credit/debit card company reject the automatic payment, VIPparcel may charge a return fee.

Customer must include correct information (i.e. the address and phone number the credit card issuer has on file for the customer). Providing incorrect information may cause delays in establishing service. Information received in connection with purchases will be protected and treated in accordance with VIPparcel's privacy policy.
 

Postage Purchases:

Purchase Methods: Postage purchases are billed when a customer elects to purchase postage. Due to the USPS's Automated Postage Verification (APV) program, designed to ensure that proper postage is paid for every package shipped domestically, monthly corrections may be necessary. This USPS program actively monitors that all postage paid for shipping labels matches the USPS assessed cost based on the weight, dimensions, box type, service selected, and origin and destination zip codes captured on their sorting equipment. If the USPS APV finds that postage paid was either too high or too low, the difference will be credited to or deducted from the sender's postage balance.

While most rate adjustments will occur within a few days of a package being sent, the USPS has up to 30 days after shipment to issue an adjustment. Accordingly, VIPparcel reserves the right to issue adjustments up to 60 days after shipment.

Starting January 10, 2019, all VIPparcel account balances will be adjusted based on the USPS's APV corrections on previous shipping fees. Any overpayments our customers made will be credited and any underpayments will be deducted.

Please note that incorrect postage paid will not delay package delivery time.

Payment Types: PayPal, Visa, MasterCard, Discover, and Bitcoin are accepted. Payment methods are subject to change at any time. 

When an account is initiated, the minimum postage purchase is $10 and the maximum is $2000 and a customer's account may contain a maximum of $2000 of postage at any given time. An unlimited number of postage purchases can be made. No sales taxes are applicable to purchases of postage. A customer may contact VIPparcel support staff to request to have the postage purchase limits on an account increased once they have used the account and established a postage buying pattern (usually within a 2 week timeframe).
 

General Payment Conditions:

Please note that VIPparcel may receive updated billing information regarding your credit card account, debit card account or bank account from your financial institution and by accepting this Service Agreement you are consenting to such updating.

Postage purchases, as well as fees related to such purchases, shall be applied to the Customer’s credit card at the time of purchase.

Product purchases, as well as fees related to such purchases, require credit card information to be supplied at the time of purchase and shall be applied to the Customer's credit card at the time of purchase.

Any check that is returned to VIPparcel as uncollectible, for any reason, shall be grounds, at VIPparcel's sole discretion, for immediate termination of service.

VIPparcel reserves the right to charge any overdue fees or other delinquent payments owed by the Customer by direct debit from a US-based checking account (ACH) if such checking account information has been provided by the Customer to be debited via ACH by VIPparcel for any purpose. By the Customer's continued use, the Customer hereby gives VIPparcel permission for such direct debit (ACH) charges to the Customer's checking account for any overdue fees or other delinquent payments owed.
 

Insurance:

VIPparcel offers, through a partnership arrangement, a comprehensive package insurance plan for those customers desiring this additional service. For prices and details, please see available insurance options during label creation.


Unused and Misprinted Postage, Refunds and Closeouts:

Refunds for misprints: If determined valid, at VIPparcel's sole discretion, in accordance with applicable USPS policies, and if done in accordance with USPS refund rules and regulations, VIPparcel will credit an active customer's account an amount equal to 100% of the value of the applicable postage face value for misprinted postage – certain restrictions apply. Should any processing fees be imposed by the USPS or other entities, such fees may be passed on to the customer but will not exceed the refund amount. Valid misprinted postage shall be defined as an envelope, paper, label, or label stock containing valid postage with full, intact Indicium which is scanable and unused, or items with USPS Tracking (formerly Delivery Confirmation) that are eligible for electronic refunds. Postage handled and/or returned to sender shall not be considered valid unused and/or misprinted postage. Upon confirmation of the validity of the unused postage and adherence to applicable VIPparcel and USPS policies, VIPparcel will credit the active customer's account according to USPS policies.

In accordance with applicable USPS policies, VIPparcel will credit an active customer's account or issue them a check equal to 100% of the value of the applicable postage face value for unused postage at the time of closing an account.
 

Change in Billing, Prices, Promotions and Policies:

VIPparcel may change billing procedures, prices, promotions and/or policies at any time without advance notice. All such changes will be posted on the VIPparcel website, and emailed to existing active account holders and customers. Continued use of the VIPparcel website and/or service constitutes their affirmation that they have read and understood such notices and agree to the terms contained therein.

Use of VIPparcel's service is subject to the terms and conditions of an end-user license agreement that will be agreed to as part of the registration process. VIPparcel's service may not be used in violation of any law or in any way that interferes unreasonably with other customers’ use of the service. VIPparcel reserves the right to verify the credit of all customers applying for the service. All transactions originating from the Customer's account are the responsibility of the Customer.
 

USPS Postage Account Requirements:

You acknowledge and agree that the virtual postal postage account ("Postage Account") that you will acquire through the use of VIPparcel software is subject to the conditions established by the USPS and published in Section 604 of the USPS Domestic Mail Manual. You further acknowledge and agree that you will not have any ownership rights in the Postage Account and that the Postage Account must be surrendered to VIPparcel or the USPS upon demand. In addition, you acknowledge your understanding that if the Postage Account is used in any fraudulent or unlawful scheme or enterprise, or is not used during a twelve (12) consecutive month period, or if you fail to exercise sufficient control over the use of the Postage Account to preclude its unlawful or improper use, or if you take or allow the Postage Account to be taken outside the United States without prior written permission of the Manager of Retail Systems and Equipment, U.S. Postal Service, Washington DC 20260, or if you otherwise fail to abide by the provisions of postal regulations and this Agreement regarding care and use of the Postage Account, that this Agreement and any related Postage Account may be revoked. You also acknowledge that any use of this Postage Account to fraudulently deprive the USPS of revenue can cause you to be subject to civil and criminal penalties applicable to fraud and/or false claims against the United States. The submission of a false, fictitious, or fraudulent statement can result in imprisonment for up to five (5) years and a fine of up to $10,000 (18 U.S.C. 1001). In addition, a civil penalty of up to $5,000 and an additional assessment of twice the amount falsely claimed may be imposed (31 U.S.C. 3802). The mailing of matter bearing a fraudulent Postage Account imprint is an example of a violation of these statutes.
 

USPS Rental, Lease or Use Agreements:

By accepting these terms and conditions with VIPparcel, you acknowledge that you are also entering into an Agreement with the United States Postal Service (USPS) in accordance with the Domestic Mail Manual (DMM) 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems) and accept responsibility for control and use of the PES contained herein.

You also acknowledge that you have read the Domestic Mail Manual 604.4, Postage Payment Methods, Postage Meters and PC Postage Products (Postage Evidencing Systems) and agree to abide by all rules and regulations governing its use.

Failure to comply with the rules and regulations contained in the DMM or use of the PES in any fraudulent or unlawful scheme or enterprise may result in the revocation of this Use Agreement.

You further acknowledge that any use of this PES that fraudulently deprives the USPS of revenue can cause the Customer to be subject to civil and criminal penalties applicable to fraud and/or false claims against the United States. The submission of a false, fictitious or fraudulent statement can result in imprisonment of up to five (5) years and fines of up to $10,000 (18 U.S.C. 1001). In addition, a civil penalty of up to $5,000 and an additional assessment of twice the amount falsely claimed may be imposed (3 U.S.C. 3802).

You further understand that the rules and regulations regarding the use of this PES as documented in the DMM may be updated from time to time by the USPS and its is your obligation to comply with any current and future rules and regulations regarding its use.


No Warranties:

VIPPARCEL SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VIPPARCEL DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTY AGAINST INFRINGEMENT. YOU MAY HAVE CERTAIN LEGAL RIGHTS WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION BUT IN NO EVENT SHALL VIPPARCEL'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY UNDER SUCH LAWS EXCEED THE PRICE PAID BY THE CUSTOMER FOR VIPPARCEL SERVICES.


Governing Law:

This Agreement shall be governed by the laws of the State of Pennsylvania.