When it comes to keeping your customers happy, you'll do just about anything, right? Happy customers make for a profitable, growing business. That's why you make sure you offer the best possible products, competitive prices, and excellent customer service. But you might be missing out on another way to make your customers happy - offering them the best possible shipping services whenever they place their orders.
A lot of business owners don't stop to think just how important their shipping company is to their customers' satisfaction, but the truth is your customers care about shipping. They care about the shipping rates you offer, the speed in which their orders are delivered, and the condition in which their packages arrive. Simply put, you have to partner with a reliable shipping co if you want to keep customers happy.
How can you make sure you partner with a cargo shipping company your customers will like?
- Compare rates to ensure you're getting competitive prices - Multiple studies and surveys have found that customers care about shipping rates. In fact, many customers walk away from online purchases when they see that the shipping rates are too high. That's why it's important that you partner with a cargo shipping co that offers competitive rates. Cheaper isn't always better (some shipping companies may cut corners to drive prices low), but it's important to offer economical shipping options for your customers.
In our recommendation USPS provide the best shipping service and the best prices. And here Vipparcel provide more discounted rate as compared to USPS for all domestic and international shipping.
Click here to see the international shipping rates comparison from USPS and Vipparcel.
- Choose a shipping company that offers options - You shouldn't force all customers to choose a single shipping service. Some customers will be willing to pay more for express delivery. Others may want to save money on shipping and choose a slower delivery time. Some customers may want to insure their packages; others may opt out of cargo shipping insurance. What's important is that you give your customers plenty of shipping options. That's why you need to choose a shipping company that has a wide range of services to choose from.
- Make sure your shipping co offers timely, safe service - Customers expect their orders to be delivered in a timely manner. If your shipping company drags its feet and regularly has delivery delays, your customers will lose patience and stop doing business with you. Furthermore, if your shipping co doesn't treat packages with care, you'll have to deal with a lot of returns on damaged goods and a lot of upset customers.
- Customer service is important - You can't underestimate the value of good customer service. You need to choose a shipping company that has helpful, friendly customer service agents. Whenever you have a question or a customer has an issue with their order, you need to have a responsive, helpful customer service team at your cargo shipping company that will take care of the matter without any hassle.
You can't afford to choose your company's shipping service provider carelessly. You have to be sure you choose a reliable shipping company that will offer great service that helps your business thrive.
Posted on October 27, 2018